The Role of Human Capital in Fostering Organizational Ambidexterity: A Study of IT Firms in Pakistan

Abstract

This research study addresses a crucial lacuna in understanding the role of human capital in fostering innovation and organizational adaptability within IT-based organizations in Pakistan. Despite its considerable importance, the literature must thoroughly examine the precise procedures by which human capital promotes organizational ambidexterity. This study intends to bridge this gap and provide significant insights for organizations aiming to improve their competitiveness in the rapidly evolving IT market by investigating the relationship between human capital and organizational ambidexterity through the mediating role of innovative work behavior. Positivism as a research philosophy is utilized, whereas quantitative research design was implemented to conduct this study. A cross-sectional survey was implemented to measure the causal relationship between variables; for this, two questionnaires were designed, i.e., one for subordinates and the other for their respective supervisors, to collect data from 564 supervisor subordinate dyadic samples of Pakistani IT firms. The findings highlight the pivotal role of innovative work behavior between human capital and organizational ambidexterity, underscoring its critical importance in ensuring the organization's long-term sustainability and success.